We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.
RightCall (rightcallapp.co.uk) is a service provided by Zamir Telecom Limited [ www.zamirtelecom.com ]. These terms of service constitute your agreement with RightCallApp / Zamir Telecom Limited Services. RightCall or we collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation [GDPR] which applies across the European Union (including in the United Kingdom) and we are responsible as 'controller' of that personal information for the purposes of those laws.
In the course of providing a service to you as a communications service provider if we collect data from you and we will in such circumstances explain why. We ordinarily collect the following personal data when you provide it to us: Such as your name, address, contact details (phone number, email), etc.
In all cases personal data will be restricted to basic information and information needed to provide you the required service or for the efficient provision, implementation and operation of such service. Service may be offered to you free of charge or for a fee.
We need to process your personal information in order to:
We also obtain personal information from other sources as follows:
If we collect your personal data for marketing purposes, you will be provided the opportunity to 'opt in' to receiving marketing communications from us. We hope you will provide this information, so you find our communications useful but if you choose not to this will have no effect on accessing our legal services. Any contacts who have not engaged by opening an email over a period of 6 months will be removed from marketing communications.
The primary reason for asking you to provide us with your personal data, is to allow us to carry out your requests which will ordinarily be to identify you when using our services, although not exhaustive, of what we may use your information for:
We may use your personal information for legitimate interests such as direct marketing or under reasonable expectation to provide you with information you would expect to receive or that would benefit and enhance our relationship. This information will help us review and improve our products, services and offers.
We will share personal information with law enforcement or other authorities if required by applicable law. We will not share your personal information with any other third party. We generally share information within Zamir Telecom Limited’s subsidiaries and sister organisations e.g. Simplepbx.com, Zamirtelecom.com, Rightcallapp.co.uk, sndl.co.uk, simpletransfer.co.uk.
Your personal information will be retained, usually in computer or manual files, only for as long as necessary to fulfil the purposes for which the information was collected; or as required by law; or as long as is set out in any relevant contract you may hold with us. For example:
Under the General Data Protection Regulation you have a number of important rights. In summary, those include rights to:
i) We can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms; or
ii) The processing is for the establishment, exercise or defence of legal claims.
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individuals rights under the General Data Protection Regulation. If you would like to exercise any of those rights, please:
We will only ever use non-sensitive personal information to target individuals with marketing materials; such as name, address, telephone, email, job description and previous buying behaviours. Sensitive information or specific details will never be used to target marketing communications. We may use personalisation to collect analytics to inform marketing and produce relevant content for the marketing strategy to enable it to enhance and personalise the "consumer experience".
If you do not wish us to continue to contact you in this way, you can either follow the unsubscribe instructions on any of our communications to you or contact us by emailing firstname.lastname@example.org with your name and email address. Your details will be removed immediately. Once unsubscribed, you may still receive transactional emails from us regarding your activities of active services. Any questions regarding this notice and our privacy practices should be sent by email email@example.com.
We hope that can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: [0303 123 1113].
This privacy notice was published on 24.5.18 and last updated on this date.
We may change this privacy notice from time to time, when we do we will inform you via email.
Please contact our Data Protection Officer at firstname.lastname@example.org or call +44 203 570 0500 if you have any questions about this privacy notice or the information we hold about you.
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